menu

ether

< back

customer services

About us

In our Prague's Ether studio, we profess the traditional tailoring and leather craftsmanship and use only quality materials. For the production of minimalist luxury accessories, we use the best, carefully selected leathers from Italian tanneries, which are created as a secondary product in meat processing. We locate all production in the Czech Republic in order to support local manufactories, regardless of financial demands. Individual collections of accessories and clothing are not subject to seasonality, and therefore we place maximum emphasis on their timeless design and execution.

 

Care

Care of leather accessories

At Ether, we rely on the highest quality Italian nappa leather. Proper care of our products will extend their life and is in line with our values, which include timelessness, tradition and sustainability.

When maintaining the skin, do not use soap or other similar cleansers, avoid anything containing alcohol, but also wax and balm. For cleansing, it is best to choose a clean wet cloth to clean the skin very gently, or use a special product designed specifically to hydrate nappa cow leather.

Always store leather accessories away from humid and sunny places or the reach of a radiator or other heat source. To increase service life, use the Ether protective bag that comes with the product at the time of purchase.

Care of leather

Use only a damp cloth, or a hydrating agent for cowhide. Store in a dry place and out of the reach sunlight in a protective bag.

Care of patent leather

Use only a damp cloth, or a hydrating agent for cowhide. Store in a dry place and out of the reach sunlight in a protective bag. Avoid temperature under 0°C.

Care of leather with hair

Use only a damp cloth, or a hydrating agent for cowhide. Leather with hair can be gently treated with shampoo for hair. Store in a dry place and out of the reach sunlight in a protective bag.

Care of patent and hair leather

Use only a damp cloth, or a hydrating agent for cowhide. Leather with hair can be gently treated with shampoo for hair. Store in a dry place and out of the reach sunlight in a protective bag. Avoid temperature under 0°C.

 

Care of clothing

At Ether, we rely on the creation of the highest quality and primarily natural materials. Proper care of our products will extend their life and is in line with our values, which include timelessness, tradition and sustainability. Within each ordered piece, you will be informed about the individual method of maintenance.

 

Delivery

All our products are limited and always produced in only a few pieces. Therefore, the delivery time may vary. From 5-7 working days for the Czech Republic to 5-10 working days within the EU if we have the product in stock. When we produce a new piece just for you, the delivery time is 4-7 weeks. Precision and uniqueness takes time.

Price list of shipping
Free delivery for the EU for orders over CZK 20,000,- / EUR 750

Standard delivery throughout the Czech Republic is CZK 350,- / EUR 15

Standard delivery throughout the Czech Republic for small products is CZK 100,- / EUR 5

Delivery within the EU CZK 500,- / EUR 20

For delivery outside the EU, it is necessary to set special prices according to the valid price lists. Therefore, please contact us and we will contact you with an exact calculation.

International shipping terms and conditions

Duties and taxes

 

Payment method

We accept online payments and payments by bank transfer.

 

Guarantee policy / conditions

The guarantee period for all products is 24 months from the date when the customer received the goods. However, due to the overall nature of our brand, we offer an above-standard approach that goes against the sustainability of the clothing industry. Therefore, do not hesitate to contact us even after the expiration of the guarantee period, or with damages not covered by the guarantee. We will be happy to try to help you.

 

Return policy

The deadline for returning the goods is 14 days from the day the customer received the order. Returned products must not be used, cleaned or washed. They must be in their original condition and, if possible, in their original packaging, including all components belonging to the product. Return postage is paid by the customer. If possible, attach this document to the package with the returned product. After evaluating the condition of the product, your money will be refunded to the account number you provided. More info here.

 

Special conditions / Special requirements

If you have your own ideas regarding the type of leather and colours contact us at our e-mail address.

We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies. However you may visit Cookie Settings to provide a controlled consent.
Settings Accept
You can refuse consent here.
×
Cookie settings

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorised as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyse and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.

Necessary

Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.

Analytics

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.

Performance

Performance cookies are used to understand and analyse the key performance indexes of the website which helps in delivering a better user experience for the visitors.

Advertisement

Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customised ads.